Anti-Spam Policy

Introduction

Gifty Green is committed to maintaining a safe, reliable, and respectful online environment for visitors, customers, and anyone who communicates with us through our website. This Anti Spam Policy explains how we identify, prevent, and manage unwanted, misleading, fraudulent, abusive, or excessive communications submitted through our website forms and other available communication channels. Our website may provide forms for plant bookings, enquiries, subscriptions, and other legitimate communication purposes, and these features are intended to support genuine interactions with Gifty Green. We expect all visitors to use these communication facilities responsibly and only for lawful and genuine purposes. Spam includes repeated unwanted submissions, misleading information, automated messages, promotional messages sent without permission, malicious content, fraudulent enquiries, and other communications that may negatively affect our website or operations. This policy helps protect our website, team, customers, and communication systems from misuse. By using the Gifty Green website and submitting information through our available forms, you agree to follow this Anti Spam Policy and use our communication facilities responsibly. We may take appropriate action when activity appears to be abusive, suspicious, automated, deceptive, or inconsistent with the intended purpose of our website.

Prohibited Spam Activities

Visitors must not use Gifty Green website forms or communication facilities to send unsolicited bulk messages, repeated promotional content, irrelevant advertisements, fraudulent enquiries, deceptive offers, or other unwanted communications. Submitting the same message repeatedly without a legitimate reason may be considered spam and may result in access restrictions. Automated scripts, bots, programs, or other systems must not be used to generate excessive submissions or interfere with the normal operation of our forms. Visitors must not intentionally submit false names, misleading contact details, fabricated requirements, or information designed to confuse or mislead our team. Communication forms should only be used for genuine enquiries, plant bookings, subscription requests, service questions, and other purposes supported by the website. Sending offensive, abusive, threatening, defamatory, or inappropriate content through our forms is not permitted. Users must not use our communication channels to distribute malware, malicious code, harmful files, or links intended to compromise another person's device or account. Repeated attempts to bypass submission restrictions or security controls may be treated as abusive activity. Gifty Green reserves the right to identify, investigate, restrict, or block communications that appear to violate this policy.

Form Submission Guidelines

Gifty Green provides online forms to make it convenient for visitors to communicate their plant requirements, submit booking requests, subscribe to updates, or contact our team. These forms should be used only for their intended purposes and should contain information that is relevant to the request being submitted. Users should avoid submitting the same request multiple times simply to obtain a faster response, as duplicate submissions can delay communication and increase unnecessary workload. All information entered into a form should be reasonably accurate and should represent a genuine enquiry or request. Visitors should not use another person's identity or contact information without appropriate authorization. Messages should be written clearly and should not contain excessive promotional material, unrelated advertising, or repeated links. Where a message includes additional requirements, users should provide information directly relevant to the requested plant product or service. Automated or artificially generated submissions that interfere with normal website operations are prohibited. Gifty Green may review suspicious submissions to determine whether they appear genuine or abusive. We encourage visitors to submit one complete and accurate request whenever possible so our team can respond efficiently and appropriately.

Automated Messages

Automated submissions can place unnecessary pressure on website forms, communication systems, and the team responsible for handling customer enquiries. Gifty Green does not permit the use of bots, scripts, crawlers, automated software, or similar technologies to repeatedly submit forms or generate unsolicited communications. Automated activity may include rapidly repeated submissions, large volumes of identical messages, artificially generated enquiries, or attempts to bypass technical restrictions. Such activity can make it difficult to identify genuine customer requests and may affect the availability or performance of our communication systems. Where technically possible, Gifty Green may use reasonable security measures to identify suspicious or automated behaviour. These measures may include submission limits, validation controls, traffic monitoring, or other protective mechanisms. Visitors should not attempt to disable, bypass, manipulate, or interfere with these safeguards. Legitimate automated tools used for ordinary website functionality may operate where they are authorized and do not create abusive traffic. If automated activity is found to be interfering with the website, Gifty Green may restrict or block the relevant source. We may also retain appropriate technical information necessary to investigate repeated abusive submissions and protect our communication infrastructure.

Misleading Information

Gifty Green expects visitors to provide truthful and reasonably accurate information when communicating with us through website forms. Submitting false names, fabricated requirements, misleading contact details, impersonation information, or deceptive messages may interfere with our ability to provide appropriate assistance. Misleading information may also be used to create fraudulent enquiries, waste business resources, or attempt to obtain products or services under false circumstances. Users should not pretend to represent another person, company, organization, or customer without proper authorization. Any information supplied through a booking, subscription, enquiry, or contact form should relate to the actual purpose of the communication. We understand that occasional typing mistakes or minor errors may occur and these will not normally be considered spam. However, deliberate attempts to provide false or deceptive information may result in the submission being ignored, restricted, or investigated. Gifty Green may request clarification when information appears incomplete, inconsistent, or suspicious. Where appropriate, we may decline to process requests that cannot be reasonably verified or that appear to be connected with abusive activity. Providing genuine information helps our team respond more efficiently and protects the integrity of our communication process.

Promotional and Commercial Spam

Website forms provided by Gifty Green are intended primarily for genuine customer enquiries, bookings, plant requirements, subscriptions, and communication related to our services. They must not be used as a platform for sending unsolicited advertisements, sales pitches, marketing campaigns, affiliate promotions, or unrelated commercial messages. Businesses, individuals, or marketers must not submit repeated promotional content through our forms without an appropriate reason or authorization. Messages containing excessive promotional links, unrelated offers, advertising material, or requests intended primarily to market another business may be treated as spam. Gifty Green may remove, ignore, restrict, or block communications that appear to be promotional abuse. This does not prevent genuine customers from mentioning relevant businesses, events, organizations, or requirements where such information is necessary for a legitimate plant enquiry or booking. However, communication should remain relevant to the purpose of the form being used. Users should not attempt to use Gifty Green's website traffic, communication facilities, or customer facing forms to promote unrelated products or services. We reserve the right to determine whether a communication is relevant, promotional, excessive, or otherwise inconsistent with the intended purpose of our forms.

Malicious Content

Gifty Green does not permit visitors to use website communication facilities to submit malicious, harmful, or technically dangerous content. This includes malware, viruses, malicious scripts, harmful code, exploit attempts, destructive files, phishing content, fraudulent links, or other materials intended to compromise systems or deceive users. Visitors must not attempt to manipulate website functionality, interfere with servers, access restricted resources, or introduce content that could negatively affect the website or its users. Any attempt to exploit technical weaknesses in website forms or related systems may be treated as a serious violation of this policy. Links submitted through communication forms should be relevant to the enquiry and should not intentionally direct users toward harmful or deceptive destinations. Gifty Green may take reasonable technical or administrative measures when malicious activity is detected or suspected. This may include blocking submissions, restricting access, investigating technical information, or reporting activity where appropriate. We encourage visitors to avoid opening or sharing suspicious links through our website communication channels. Protecting our website from harmful content helps ensure that genuine customers can continue to use our forms safely and reliably.

Repeated Submissions

Repeatedly submitting the same enquiry, booking request, subscription request, or message may be considered spam when the repetition is unnecessary or intended to overwhelm our communication systems. Visitors should allow reasonable time for our team to review and respond to a submitted request before sending another message about the same matter. If additional information is genuinely required, a follow up communication may be appropriate when it contains useful new information or clarification. Sending many identical submissions within a short period may create duplicate records and make it more difficult for our team to identify the correct request. Gifty Green may combine, ignore, delay, or restrict duplicate communications when necessary to maintain an efficient enquiry process. Automated repeated submissions are particularly discouraged because they may place unnecessary technical load on website systems. If you believe your original submission did not reach us, you may contact our team through an appropriate available channel rather than repeatedly submitting the same form. We understand that accidental duplicate submissions can happen and will generally distinguish genuine mistakes from deliberate or excessive activity. Our goal is to keep communication channels available and responsive for legitimate customer needs.

Security and Monitoring

Gifty Green may use reasonable technical and administrative measures to protect website forms and communication systems from spam, abuse, fraud, malicious activity, and excessive automated submissions. Security measures may include basic form validation, submission controls, traffic analysis, access restrictions, and other protective technologies appropriate to the website environment. We may review patterns of activity when submissions appear unusually frequent, repetitive, suspicious, or inconsistent with normal customer behaviour. Such monitoring is intended to protect our website and communication facilities rather than to unnecessarily restrict genuine visitors. Technical information associated with suspicious activity may be reviewed where reasonably necessary to investigate or prevent abuse. Gifty Green may block or restrict sources that repeatedly generate harmful or unwanted traffic. Security controls may be updated from time to time as new forms of spam and automated abuse develop. Visitors must not attempt to circumvent security measures or interfere with systems used to protect the website. We aim to apply reasonable measures proportionately and to preserve convenient access for legitimate users. Protecting communication systems helps ensure that genuine plant enquiries, bookings, subscriptions, and customer messages can be handled efficiently.

Handling of Spam Reports

Gifty Green may review reports or indications of spam activity affecting our website, forms, communication systems, or customers. When suspicious communication is identified, we may assess the nature, frequency, content, and apparent purpose of the activity before deciding on an appropriate response. Depending on the circumstances, actions may include ignoring the submission, removing unwanted content, restricting future submissions, blocking an identifiable source, or taking other reasonable protective measures. Where activity appears fraudulent, malicious, unlawful, or seriously abusive, Gifty Green may consider further action that is appropriate to protect our website and users. We may also review repeated reports involving the same communication pattern or source to determine whether additional restrictions are necessary. Not every rejected or restricted message necessarily represents malicious intent because technical errors, duplicate submissions, or unusual activity may sometimes occur for legitimate reasons. Our team may therefore consider available information before taking action where practical. Visitors who believe their legitimate communication has been incorrectly identified as spam may contact Gifty Green through an available communication channel with relevant details. We will make reasonable efforts to distinguish genuine customer communication from abusive or automated activity.

User Responsibilities

Every visitor using Gifty Green's communication facilities has a responsibility to use them appropriately and respectfully. Users should provide genuine information, submit relevant enquiries, avoid unnecessary repetition, and refrain from sending content that may harm or disrupt our website. Visitors should not use our forms to harass employees, customers, partners, or other individuals. Communications should remain professional and relevant to the purpose for which the form is provided. Users are responsible for reviewing their submissions before sending them and should avoid including information that is unrelated to their request. If a visitor notices that a submission has been sent accidentally or contains an error, they should contact our team rather than repeatedly submitting corrected forms. Users should also avoid using automated tools to generate excessive requests or attempting to bypass technical restrictions. Where a form requires specific information, visitors should provide the requested details as accurately as possible. Gifty Green expects all users to respect the time and resources required to process genuine enquiries. Responsible use of our communication facilities helps maintain a reliable website experience and allows our team to focus on assisting customers with their plant, gifting, booking, and subscription needs.

Policy Enforcement

Gifty Green reserves the right to take reasonable action when website activity appears to violate this Anti Spam Policy or threatens the reliability, security, or proper functioning of our communication systems. Depending on the nature and seriousness of the activity, we may ignore unwanted messages, restrict form submissions, block repeated abusive sources, suspend access to certain website features, or take other appropriate measures. We may consider factors such as submission frequency, message content, automation indicators, repeated behaviour, malicious intent, and the potential impact on our website or team. We may take immediate protective action where activity presents a significant security or operational concern. Legitimate visitors who accidentally submit duplicate or incomplete information will not normally be treated in the same manner as deliberate spam activity. However, repeated misuse may result in stronger restrictions when necessary. Enforcement decisions may vary depending on the circumstances and available technical information. Gifty Green is not required to provide advance notice before taking reasonable measures to protect its website from spam or abuse. We may also cooperate with appropriate service providers or authorities where required or reasonably necessary in connection with serious misuse, fraud, security incidents, or unlawful activity.